SCC Returns & Warranty Policy
At Southern Cross Cricket, we take pride in the quality of our products and your satisfaction. This policy outlines your rights and our responsibilities under the Australian Consumer Law (ACL) Consumer Guarantees.
All our products come with guarantees that they:
- Are of acceptable quality
- Match their description
- Are fit for purpose
- Are delivered with clear title and ownership
If a product fails to meet these guarantees, you are entitled to a repair, replacement, or
refund, depending on the nature of the issue.
Returns & Refunds
You are eligible for a refund or replacement if:
- The product has a major fault (e.g. cracked bat, defective handle)
- It is significantly different from what was described or shown
- It is unsafe or unusable
Returns will not be accepted for:
- Change of mind
- Damage caused by misuse, neglect, or improper care, ie water damage or heat
affected from storing in the boot of the care.
- Minor issues that can be repaired within a reasonable time
Warranty Coverage
We offer a 6-month warranty on equipment from the date of purchase. This covers:
- Manufacturing defects
- Structural faults not caused by misuse
Warranty exclusions:
- Normal wear and tear
- Edge cracks, toe damage, or surface marks from ball impact
- Damage from moisture, improper knocking-in, or overuse
How to Make a Claim
To initiate a return or warranty claim:
- Contact us at [your email or phone number] with proof of purchase and photos of
the issue.
- Our team will assess the claim and advise on next steps.
- If approved, return the item to our warehouse (return shipping may apply unless the
item is faulty)
