Frequently Asked Questions
Welcome to our FAQ page. Here you'll find answers to the most common questions about our products, shipping, returns, and more. If you can't find what you're looking for, please don't hesitate to contact our customer support team.
Orders
Are your products authentic?
Absolutely, our cricket bats are made from English willow as well as some of our junior bats being made from Kashmir willow. All of our products are made from approved distributors and handled with care. The quality of our gear is what separates SCC from other brands and it is something we pride ourselves on.
How can I track my order?
With every order you make with SCC, you will be emailed the link to track your purchase online. If you did not receive an email please contact us.
What payment methods do you accept?
You can purchase SCC Cricket equipment online using Shop, Paypal, Afterpay, Google Pay or Apple Pay as well as with a Credit Card (Amex, Visa, Mastercard, Union Pay or JCB). You can also pay on our Eftpos machine at our warehouse at 45/25 Val Reid Crescent, Hume ACT 2620.
What is your shipping and Delivery policy?
Our shipping and delivery policy can be found here.
Product Care & Maintenance
How do I care for my cricket bat?
There are many dos and don'ts when you are caring for your cricket bat.
Make sure it is protected when in a cricket kit to avoid damage from other gear. Keep it in a cooled place and away from areas where the bat may be affected by water. Make sure to have it fully prepared before use, this includes getting it knocked in, putting the right amount of oil on it, and making sure the toe guard is on and the edges are nicely rounded.
Do not leave your bat out in the hot sun as well as in places that produce a lot of heat such as a hot garage or the boot of the car. avoid any moisture on the bat including general water use and rainfall.
More information can be found here.
How do I care for my pads and gloves?
Your cricket gloves and pads as well as other protectors are very important and maintaining them can increase their lifespan massively. Things you can do to maintain the protectors are:
- Are the Pads/Gloves out after use
- Clean off any dirt or marks
- Control the odour with sports deodorising sprays or baking soda
- Make sure to store them in a dry location that doesn't constrict the pads/gloves too much and doesn't change the shape of the straps
When should I replace my gear?
You should replace your cricket gear when it shows signs of significant wear, damage, or reduced protection. For items like helmets, pads, and gloves, look for cracks, loose fittings, worn padding, or reduced shock absorption.
Major cracks across the bat can be at the point of no return and may be when you need to look for a new bat. Other cracks and minor damage can usually be repaired by a professional and it comes down to whether the bat is still pinging or not.
Regular players may need to replace high-use items more frequently, while occasional players can expect longer lifespans. When in doubt, prioritise safety; if your gear no longer offers reliable protection or performance, it’s time for an upgrade.
What's a good amount of gear I should own?
The answer depends on how often you play and what level you are at.
Casual/junior level:
At this level when you either not playing too often or you are a growing kid who will need a new size every year, you will only really need 1 of everything;
- 1 bat
- 1 pair of batting gloves
- 1 pair of batting pads
- 1 thigh pad
- 1 box/protector
- 1 helmet
- 1 pair of shoes
- 1 kit bag
An extra pair of batting gloves never hurts as gloves may lose their grip due to sweat.
Regular grade/high level cricket:
At this level you start to go through gear a lot quicker. It is important to have backups in order to be prepared when something is damaged or can no longer be used at that moment. Recommended gear is;
- a match day bat and a bat for training
- at least 2 pairs of batting gloves
- 1 pair of batting pads as they are quite a durable piece of equipment. You may require more at an elite level
- 1 thigh pad
- 1 helmet
- 1 box/protector
- 1 pair of shoes
- 1 kit bag
- maybe an extra pair of socks as well
Size & Fit Guide
What size cricket bat should I use?
Choosing the correct cricket bat size is important for helping players develop the right technique, control, and confidence at the crease. Bat size is determined by factors such as player height, age, and playing style, with the right fit allowing for better balance and easier shot-making. Explore our cricket bat sizing guide to find the best size for your game.
Do you offer size exchanges?
Of course! If you by mistake ordered the wrong size or fit, you may contact us and we will happily work out an exchange to make sure you end up with the product that you want.
What size pad and glove am i?
Finding the right size batting pads and gloves is essential for comfort, protection, and performance at the crease. Use our sizing guide to make sure you choose the right fit for your game.
other questions
What is your returns and refund policy?
At SCC we offer a 6-month warranty on all equipment from the date of purchase. Refunds may be granted under correct circumstances involving a defective product, a product that is significantly different to what was described or shown or if the product is unsafe or unusable. More information about our returns and refunds policy can be found here or if you'd like to make a claim, contact us with proof of purchase and images of the problem.
Why should i buy a custom bat?
Custom bats give you the freedom to design a bat that will suit your game 100%. Make yourself a bat that feels comfortable and unique to how you play. You can design a custom bat on our Custom 3D Bat Builder page that will help you visualise what ideas you have in your head. To find more information on why you should buy a custom bat click here.
What cricket equipment do you stock?
At SCC Cricket we have a wide range of cricket on offer. We have a premium selection of cricket bats starting at size 0 in Kashmir Willows with our English Willow starting from a size 4 up to long blades and short handles. We offer different gradings of our English willow with our Pro being our top of the range core bats. As well as our core range, we offer custom made bats to suit your game that can be made from either our English willow or our Butterfly willow.
Our new Glenn Maxwell SWITCH range is built for players trying to change the game. Bats, pads, gloves and more, the range is sure to grab the attention of anyone with high-level performance and comfort.
On top of our cricket bats we also sell high quality protection gear such as our batting pads and batting gloves. They come in a Switch 765, Assassin Pro, Orion Players and GM32 Players so you can pick your feel that is a affordable to you. We also sell Orion Players and Assassin Pro cricket kits, grips and indoor cricket balls.
If that isn't enough, SCC supply the best indoor cricket gear on the market, from lightweight bats, durable wicket keeping gloves and comfortable fitting batting gloves.
How do I choose the right cricket bat?
Your cricket bat depends on whats style of cricketer you are. Click here to take a detailed look in to what you should be looking for in a bat based on your play style.
What is the difference in willow in a cricket bat?
The difference in willow grades comes down to the quality, appearance, and consistency of the wood used in the bat. Higher grades typically have cleaner grains and fewer cosmetic blemishes, while lower grades offer great value with more natural variation.
To learn more about the different willow grades and how they affect your bat, see our full guide here.
Haven't found what you're looking for?
If we haven't answered your question, please don't hesitate to reach out to our support team.
